"Dear Pat and Emma,
I just want you to know how absolutely thrilled I was with the table arrangements you did for me. When I first came into your shop, I thought here is a place where they really understand flowers but I thought you would be out of my price range - but your prices were the same as elsewhere.
They were absolutely lovely, surpassed my dreams - I just couldn't believe it when I saw them. Four days on they are just as fresh as on the day.
Thank you so, so much. All good wishes,